We can't go around measuring our goodness by what we don't do, by what we deny ourselves, by what we resist and who we exclude.

Monday, August 17, 2009

To: Angry People in the Pharmacy

No, we don't set/change the price of your prescriptions. YOUr insurance does.
- in fact, by charging you more, we DON'T make more. Again, we arent setting the price. We arent seeing much of that money....
No, we don't deny your refills. YOUr physician does.
- if it were up to me, you could have as many refills as you wanted! A million refills? Sure!!! Anything you want!
No, we don't make your maintenance medications unavailable. The drug company does.
- Yes, I do know you need it. If it were up to me, your prescriptions would be available, and I personally would get it ready for you. However, my hands are tied up as to....that we don't even have any in the pharmacy. I'm not just withholding from you. I swear. No really. I swear.
No, we don't make you wait to fill your next prescription. Again, that's YOUr insurance company.
- Yes, if it were up to me, you could just fill whenever you wanted. Yep. Maybe you wanna stockpile for the next time your prescription becomes unavailable, thanks to the drug company for being dumb and not following the rules.

Ohhh what else.......

No, YOUr physician still hasnt called anything in for you. Or faxed. Or anything.
- Yes, I do believe you that your physician was going to call you in such and such strength of xanax and hydrocodone, however without a prescription, your doctor has tied up my hands. I cannot fill that.
-No, not even if YOU call and tell me you've spoken to the physician yourself. I still cannot fill it until I get a prescription.
- I know you're going through withdrawal, but quit calling to see if we got it.
- How about I call you instead.

Yes, one of your prescriptions is $14. Your insurance won't cover it 100%
- Although I wouldnt mind if you picked up the $14 along with the $0 one. I'm tired of being the only one between the two of us paying for your prescriptions.



Ok that will be all that I inform you about for today.

Just remember you are in control of your life and destiny. Here are some good examples of this
1. You chose your insurance (without reading the fine print that said they cover nothing).
- You shopping around for prescriptions (without first consulting a physician? The pharmacy can't give you a price until we run a prescription through your insurance. Wanna know a good way to know how much it would be? Call YOUr insurance. Ask THEM. They set the price, not us. Again, our hands are tied by the insurance.
2. You chose your physician (it is not my fault that he never gives refills because he's like to get a larger profit by making you come in more often. This may not be the case though. Some physicians ignore pharmacy requests for more refills. Even so, you chose him/her.)
3. You chose to take the prescriptions your doctor prescribed. Are you informed about your medications? Adverse reactions? Know why you are taking what you are? You can find all of this on the internet easily. Or as your pharmacist. We will tell you everything for free.
- Your doctor is not forcing you to take these medications. Be informed and make your decision.

Don't take your pharmacy (or even your physician) for granted. We are providing a service to you (that to tell you the truth, no one is forcing us to do). a SERVICE. Would you ever treat your masseuse that way? Nope, because they are providing a service to you that makes you FEEL good.
We are PROLONGING and increasing the QUALITY of your life. by a SERVICE we CHOSE to do. Then why do you act like we owe it to you? We don't. But we do it because we want to provide this service because we care about people.

I want to again emphasize that YOU are in control of YOUR life, YOUR insurance, YOUR physician.